Find fast answers to common questions about how SanofiShoppe works and how it can benefit your practice.
Account
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Go to My Account on the upper right part of the navigation bar.
From the dropdown menu select My Profile & Preferences.
Select User Information.
Click on Edit to the right of the Email address that you would like to change.
Enter your new e-mail address in the blank field and then confirm your new e-mail address in the second blank field.
Click Update.
Go to My Account on the upper right part of the navigation bar.
From the dropdown menu select My Profile & Preferences.
Click User Information.
Click on Edit to the right of the password.
Enter your current password.
Enter your new password and confirm your new password.
Click Update.
On the Account Overview page after logging in, the default display will reflect your most recent 10 orders. Simply scroll down the page to see these orders.
Order History offers you the ability to view more results or specific results by using the various Advanced Search functions such as:Increase the number of results
Enter date range that you would like to search
Specific Order Number or PO Number (Purchase Order)
Ability to view the details of a specific order.
Ability to track orders.
Ability to view and reprint an invoice or a specific order.
You can also go to Order History directly from My Account.
Go to My Account on the upper right part of the navigation bar click My Profile & Preferences.
You should be able to view the account name, address information, telephone and fax number.
If you need to update any of this information, please contact Customer Service by email at blood-disordersCS@sanofi.com or by phone at (855) 489-3228 between Monday - Friday, 8:00 am - 5:00 pm ET.
Go to My Account on the upper right part of the navigation bar Select My Profile & Preferences.
Select the User Information tab.
You can change/update user information on this tab.
Please place a separate order for each ship to location. A Ship to location must be selected before checkout.
On the Account Overview page after logging in, the default display will reflect your most recent 10 orders including the ship to location for each of the orders. Simply scroll down the page to see these orders.
Ordering
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After you've clicked the Yes, Place Order the last step of your order process is called Confirmation. You will see a Print icon, which allows you to print a copy of this order confirmation.
A list of orders is displayed in the Account Overview page and also in the My Account -> Order History page.
Click the hyperlink for the specific order you would like to track and you will be redirected to Order Detail. If products in your order have shipped, you will see a tracking number under the Tracking # column. Click the tracking number to view the carrier tracking.
Although this is rare, customers may occasionally experience difficulties, if so please contact Customer Service by email at blood-disordersCS@sanofi.com or by phone at (855) 489-3228 between Monday - Friday, 8:00 am - 5:00 pm ET.
Shipping
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Please contact Customer Service by email at blood-disordersCS@sanofi.com or by phone at (855) 489-3228 between Monday - Friday, 8:00 am - 5:00 pm ET.
Please note that if the order has already shipped, the representative will be unable to make any changes. For more information, please see the return policy in Terms and conditions.
Pricing
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Please contact Customer Service by email at blood-disordersCS@sanofi.com or by phone at (855) 489-3228 between Monday - Friday, 8:00 am - 5:00 pm ET.
If you do not see the correct pricing per IU on the product order page, proceed to check out and select the appropriate ship to location and your pricing will update to reflect the appropriate total.
Contacting Sanofi Shoppe Representative
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Please contact Customer Service by email at blood-disordersCS@sanofi.com or by phone at (855) 489-3228 between Monday - Friday, 8:00 am - 5:00 pm ET.
Returns
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Our return policy is detailed in out Terms and Conditions.